TERMS & CONDITIONS
Drawer Full of Giants Ltd
Last updated: August 2026
These Terms & Conditions set out how Drawer Full of Giants Ltd (“Drawer Full of Giants”, “we”, “us” or “our”) works with clients and customers.
By booking, purchasing or engaging us for services, you agree to these Terms & Conditions together with any proposal, quotation, scope of work or other written agreement provided for your particular project.
1. Our Services
Drawer Full of Giants provides creative, strategic and collaborative business support, including:
-
One-off creative or business advice and consultation
-
Creative Business Partnerships
-
Creative Business Intensives
-
Design and creative projects
-
Branding and visual identity
-
Illustration
-
Website design and development
-
Creative consultation and mentoring
-
Workshops and facilitated experiences
-
Speaking, events and related creative services
-
Other services agreed with a client in writing
The exact services, deliverables, timing and investment for each engagement will be outlined in a proposal, quotation, invoice or other written agreement.Because much of our work is collaborative and tailored to each client, the scope may vary from project to project.
2. Working Together
Our work is based on collaboration.
For Creative Business Partnerships and Intensives, we work alongside you to explore ideas, ask questions, solve challenges, make decisions and turn ideas into practical action.
Our role may include strategic thinking, creative direction, problem-solving, implementation and creative production depending on the service you've engaged us for.
We will provide professional guidance and support, but you remain responsible for the decisions you make for your business and for implementing or acting on advice where appropriate.
We do not guarantee particular business, financial, marketing or commercial outcomes unless a specific outcome has been expressly agreed in writing.
3. Proposals, Quotes and Scope
Where a proposal or quotation is provided, it will set out the agreed scope of work and investment.
A proposal is based on the information available to us at the time it is prepared. If the scope changes, additional work may be quoted or charged separately.
Work outside the agreed scope will not be undertaken without discussion with you.
Where additional work is requested, we will confirm the additional cost before proceeding wherever reasonably possible.
4. Booking and Payment
A booking or project is confirmed when the agreed proposal, quotation or other written agreement has been accepted and any required deposit or payment has been received.Unless otherwise agreed in writing:
-
invoices are payable by the due date stated on the invoice;
-
monthly Creative Business Partnerships are billed according to the agreed arrangement;
-
project, Intensive and other fixed-fee work may require a deposit or payment before work begins;
-
work, files or final deliverables may be withheld until outstanding invoices have been paid in full.
All prices are in New Zealand dollars and are exclusive of GST unless stated otherwise.
Travel, accommodation, printing, specialist production, venue costs or other third-party expenses may be charged separately where they are not included in the agreed fee.
5. Changes, Delays and Client Responsibilities
Good creative work depends on collaboration.
You agree to provide the information, content, feedback, approvals, access and materials reasonably required for us to complete the work.
If delays occur because required information, content, feedback or approvals are not provided, the project timeline may need to change.
You are responsible for ensuring that information, images, text, logos and other materials you provide to us can legally be used for the project.
We may rely on information supplied by you when making creative or strategic decisions.
6. Creative Development and Revisions
Creative work often develops through conversation, exploration and refinement.
The agreed scope will determine the number of concepts, revisions or development stages included in a project.
Where a project requires substantial changes outside the agreed scope, additional work may be quoted separately.
We will work collaboratively with you to reach an outcome that reflects the agreed brief.
7. Intellectual Property
We value original creative work and clear ownership.
Your final deliverables
Unless otherwise agreed in writing, once the agreed project has been paid for in full, ownership of the agreed final creative deliverables created specifically for you will transfer to you.
This may include final approved:
-
logos
-
branding
-
illustrations
-
artwork
-
website designs
-
written content
-
other creative deliverables
This does not automatically include our working files, unused concepts, rejected concepts, development files, templates, processes, methods, tools or pre-existing intellectual property.
Our existing intellectual property
We retain ownership of intellectual property that existed before your project or that we have developed independently of your project.
This includes our:
-
original illustration library
-
creative resources
-
templates and tools
-
creative methods and processes
-
Creative Partnership Method
-
frameworks
-
know-how and experience
-
previously created content and materials
-
unused concepts and development work
Where one of our existing creative assets is incorporated into your project, we will agree in writing how that asset may be used.
Working files
Unless specifically agreed otherwise, working files and development files are not included in the final deliverables.
We may retain working files for our records and future reference.
Third-party materials
Some projects may use third-party materials, software, fonts, stock imagery, plugins, templates or other licensed resources.
These remain subject to the relevant third-party licence or usage conditions.
Where appropriate, we will identify any additional licensing requirements or costs.
8. Client Materials and Copyright
You retain ownership of materials you provide to us.
By providing materials to us for use in your project, you confirm that you have the right to provide those materials and authorise us to use them for the purpose of completing the agreed work.
You remain responsible for obtaining any necessary permissions for content, images, photographs, music, trademarks or other materials you supply.
9. Portfolio and Promotion
We love being able to share the work we create.
Unless otherwise agreed with you, we may display completed work created for you in our portfolio, website, social media, presentations and other promotional materials.
If your project is confidential, commercially sensitive or not yet publicly released, please let us know before the work is published.
We will respect reasonable confidentiality requests.
10. Confidentiality
We understand that working closely with a business may involve sharing private, commercially sensitive or personal information.
We will treat confidential information shared with us as confidential and will not knowingly disclose it to another party except where:
-
you have given permission;
-
disclosure is required by law;
-
it is necessary for a professional service provider or contractor involved in delivering the agreed work and appropriate confidentiality obligations apply; or
-
the information is already publicly available.You are also responsible for considering what confidential information you share with us and ensuring you have the authority to share it.
11. Cancellation and Rescheduling
If you need to cancel or reschedule a project, Intensive, Partnership session, workshop or other booking, please contact us as soon as possible.
Fees for work already completed and any non-refundable costs already incurred remain payable.
For fixed-date services, events, Intensives, workshops or other bookings, specific cancellation or rescheduling terms may be included in the relevant proposal or booking confirmation.
Where no specific cancellation terms have been agreed, we will work with you reasonably and fairly to determine what is appropriate based on the work completed, time reserved and costs incurred.
12. Creative Business Partnerships
Creative Business Partnerships are ongoing collaborative arrangements and are based on the agreed level of support, frequency and term.
The specific arrangement will be confirmed in writing before the Partnership begins.
Partnerships may include strategy sessions, thinking time, accountability, creative development, practical implementation or other agreed support.
Any unused time or sessions do not automatically carry forward unless this has been agreed in writing.
Either party may end an ongoing Partnership by providing the notice period agreed when the Partnership commenced.
13. Workshops, Events and Experiences
For workshops, events, retreats and other experiences, additional terms may apply depending on the event.
These may include venue requirements, travel, accommodation, catering, attendance numbers, cancellation arrangements or other event-specific conditions.
Any specific event terms provided at the time of booking will form part of the agreement.
14. Working With Other People
As the business grows, Drawer Full of Giants may work with trusted creative contractors, specialists, suppliers or other collaborators.
Where another person is involved in delivering part of your project, we remain responsible for coordinating the agreed work.
Any intellectual property created by a contractor for your project will be managed under the relevant agreement between Drawer Full of Giants and that contractor.
15. Business Advice and Outcomes
Our strategic and creative support is intended to help you think more clearly, make decisions and take action.
We do not provide legal, accounting, financial, medical or other regulated professional advice unless expressly stated and appropriately qualified.
You remain responsible for your own business decisions, investments, pricing, legal compliance and implementation.
We cannot guarantee particular sales, revenue, growth, customer numbers or other business outcomes.
16. Privacy
We collect and use personal information only as reasonably required to communicate with you, provide our services, process payments, manage our business and meet our legal obligations.
We take reasonable steps to keep personal information secure and to use it appropriately.
For more information about how we collect, use and protect personal information, please see our Privacy Statement.
17. Complaints and Concerns
If something isn't right, please talk to us.
We value honest conversations and will make a genuine effort to understand the issue and find a reasonable solution.If you have a concern about our services, please contact us at the earliest opportunity so we can work through it together.
Nothing in these Terms & Conditions is intended to exclude or limit any rights you may have under New Zealand law.
18. Liability
We will provide our services with reasonable care and skill.
To the extent permitted by law, we are not responsible for losses arising from information supplied by you that is inaccurate, incomplete or misleading, delays caused by circumstances outside our reasonable control, or decisions made by you based on information or recommendations provided during our work together.
Nothing in these Terms & Conditions excludes, restricts or modifies any right, remedy, guarantee or liability that cannot lawfully be excluded or limited under New Zealand law.
19. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances reasonably outside our control, including serious illness, natural disasters, internet or technology failures, supplier failures, government restrictions or other significant unforeseen events.
Where this occurs, we will communicate with you and work together to find a practical alternative wherever possible.
20. Changes to These Terms
We may update these Terms & Conditions from time to time as the business develops or legal requirements change.The version applying to your engagement will generally be the version in place when your booking or agreement is made, unless otherwise agreed.
21. New Zealand Law
These Terms & Conditions are governed by the laws of New Zealand.Any dispute that cannot be resolved between us will be dealt with under the applicable laws and dispute-resolution processes of New Zealand.
22. Contact
If you have any questions about these Terms & Conditions or your engagement with Drawer Full of Giants, please contact us.
Drawer Full of Giants Ltd
Hamilton, New Zealand
A note about these Terms
These Terms & Conditions are intended to provide a clear framework for working together. Where a project is complex, involves significant intellectual property, contractors, licensing, confidentiality or other specific legal requirements, a separate written agreement may be used.